St Vincent’s Lismore is committed to ensuring it is providing high quality and safe care to our patients and has built a strong culture of continuous quality improvement. In order to achieve this St Vincent’s Lismore recognises the need to regularly gather and monitor patient experience and clinical and quality outcome data in order to:
- Identify and understand our own performance;
- Be open and honest about the quality and performance of the services we provide;
- Proactively use the data and outcome measures to evaluate and improve our service;
- Incorporate our patients and community in the evaluation of our services and use their input to improve our service delivery;
- Provide our patients and community with information in order for them to make an informed decision about their hospital of choice.
St Vincent’s Lismore’s clinical governance system ensures a wide range of clinical quality areas are monitored at all levels of clinical and corporate levels to ensure performance is to standard (as a minimum), to identify new service opportunities and ensure continuous quality improvement is a standard part of clinical quality and patient safety.
In addition to St Vincent’s Lismore internal clinical governance systems we provide and report on clinical quality data to several external healthcare regulatory bodies including the Private Health Regulatory Team, the Australian Council on Healthcare Standards (ACHS) and Palliative Care Outcomes Collaboration (PCOC). The provision of data to external bodies provides St Vincent’s Lismore the opportunity to benchmark outcomes and performance against other facilities (both private and public) and further enhance our ability to identify continuous improvement opportunities.
St Vincent’s Lismore is committed to publishing our clinical results which can be found via the patient safety menu or by selecting one of the following key quality measures:
- Healthcare associated infections (HAI)
- Hand hygiene
- Falls prevention
- Pressure injury
- Patient experience